Restricted Balance

Restricted Balance

If you are unable to withdraw your full account balance, you may have have restricted funds in the form of an active casino bonus. To view your active bonuses, go to the top right Profile icon, scroll down to Rewards, select Bonuses, and select Casino Bonus-active. On this page, you will be able to view the wagers remaining, or forfeit your bonus by clicking the blue highlighted dollar amount. Once the funds have been released, you will be able to withdraw your full account balance.

    • Related Articles

    • Where is my money?

      All funds requested for withdrawal are restricted, separately, and are not available for game play. If you wish to cancel the withdrawal, you can do so any time from the Reverse Withdrawal section of your account. Once processed, this feature will ...
    • Geolocation Overview

      We are required by regulations to determine a player's location in order to allow real money gaming. We use a software plugin to determine the location based on your IP address and local Wi-Fi details. For PC and mobile web, you will be required to ...
    • PayPal

      PayPal This method deposits funds directly from your registered PayPal account. To initiate a deposit with this method, select the PayPal option from the Add Funds menu. Then, fill in the monetary amount (minimum: $10.00) and submit the form to be ...
    • My Debit/Credit card deposit rejected?

      Unfortunately, our team is unable to see the exact reason why a particular card deposit was rejected. There are a few common reasons that may be responsible, however. Issuing Bank Does Not Allow Transaction Some banks do not allow deposits to online ...