Service & Complaints
Response Times
All interactions received will be responded to within the timelines mentioned for each support channel as indicated in the ‘Channels of Support’ section. Most interactions will be resolved during the chat, or in the first email response by the ...
Complaints & Dispute Resolution
Players must contact the Customer Service team for all issues. If for any reason, the Player is not satisfied with the resolution or the product/service and wish to register a complaint, it must be sent as an email to complaints@purecasino.ca. 1. All ...
Customer Support - Channels and Hours of Operation
Hours of Operation: The Customer Service team is available 24-hours a day, 7-days a week for player assistance. Support is available through the channels mentioned below. Channels of Support: Support Portal: Players can use self-help articles ...