Pennsylvania Gaming Control Board
If you would like to contact the Pennsylvania Gaming Control Board about any questions or concerns, please contact them via email at pgcb@pa.gov. Should you wish to contact our friendly Betway Support Team for further assistance, simply call us at 1-833-657-1818. We are available between 24/7.
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Complaints Process
Betway will always do our best to resolve your query quickly and professionally. If you have any questions or concerns regarding your account, we encourage you to reach out to us via Live Chat or Email. However, should you feel that your query was ...
Self-Exclusion
You have the power to restrict complete access to your account either temporarily by applying a Cool Off period to your account or permanently by enrolling for the Online Self-Exclusion Program offered by the Pennsylvania Gaming Control Board. To do ...
Geo-location
We are required by regulation to determine our customer’s location in order to allow real money gaming. We use a software plugin to determine the location based on your IP address and local wifi details. The plugin launches every time you login and ...
Mandatory 2-Factor Authentication (2FA)
In keeping with Pennsylvania regulations, 2-Factor Authentication (2FA) is a requirement on all accounts and has now been automatically enabled on your account. This is not a setting you will be able to disable so please ensure your contact ...
Set Limits
Setting your own limits is simple! Click on the menu button and go to the Responsible Gaming section. You can set one or more limits from the options shown below.